Widerrufsrecht

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at heysugarskin@outlook.com. If your return is accepted, we will notify you. All shipping costs are the responsibility of the customer and are non-refundable. We recommend using a tracked service to return the goods, and are not liable for any missing packages.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at heysugarskin@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too.